Terms & Conditions

Last updated: May 2, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the NoSlipLeads website and service at noslipleads.com (collectively, the “Service”).

The Service is operated by:

Durasius s. r. o.
Bajkalská 18831/45G
821 05 Bratislava - mestská časť Ružinov
Slovak Republic
Business ID (IČO): 56575335
Tax ID (DIČ): 2122349889
VAT ID (IČ DPH): SK2122349889
Registered: Commercial Register of the Slovak Republic maintained by the Municipal Court Bratislava III, Section: Sro, File No. 182228/B
Email: legal@durasius.com(email)

By using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a business, you represent that you are authorised to accept these Terms on behalf of that business and that the business agrees to be bound by them.

1. Description of the Service

NoSlipLeads is a business‑to‑business software service that helps companies manage missed calls and leads by:

tracking missed calls and lead information,
sending informational SMS alerts and summaries to authorised users,
providing tools to update lead status and measure recovered revenue.

Specific features available to you may depend on your plan and any additional written agreement with us.

2. Eligibility

You may use the Service only if:

you are at least 18 years old (or the age of majority where you live), and
you are using the Service for business purposes, not as a consumer.

3. Account registration

To use certain parts of the Service, you must create an account and provide accurate and complete information. You agree to:

keep your login credentials secure,
promptly update your information if it changes,
ensure that only authorised individuals access your account.

You are responsible for all activities that occur under your account. If you believe your account has been compromised, you must promptly notify us at legal@durasius.com(email).

4. Your responsibilities

When using the Service, you agree to:

comply with these Terms and applicable laws (including telecom, anti‑spam, and privacy laws),
ensure that any phone numbers you submit for alerts belong to you or to individuals who have given valid consent to receive such messages,
obtain any required consents from your employees, contractors, or other authorised users before adding their personal data or phone numbers to the Service,
not use the Service to send unlawful, harmful, abusive, defamatory, or otherwise objectionable content,
not attempt to interfere with or disrupt the Service or its infrastructure.

You are solely responsible for your relationship with your own customers and callers, and for how you act on information provided by the Service.

5. SMS service terms

5.1 Nature of messages

NoSlipLeads facilitates sending SMS messages relating to missed calls, lead activity, and your account. These messages are intended to be informational and support‑focused, such as:

“New missed call / new lead” alerts,
“Lead replied” notifications,
open‑lead lists and monthly recaps,
setup confirmations and configuration notices.

We do not use NoSlipLeads for consumer SMS marketing campaigns by default. If you wish to use the Service for marketing messaging, you are responsible for ensuring that your use complies with all applicable laws and registration requirements.

5.2 Consent

By providing a mobile number within the Service and enabling SMS alerts, you confirm that:

you are the usual user and/or owner of that number, or
you have obtained valid consent from that user to receive such messages.

You must not add or use numbers for SMS alerts where you lack appropriate consent.

5.3 Message frequency and charges

Message frequency depends on your usage and configuration, including how many leads you receive and what notifications you enable. Standard message and data rates may apply according to the recipient’s mobile phone plan. We are not responsible for charges imposed by mobile carriers.

5.4 Opt‑out and HELP

Recipients can stop receiving messages from a particular program at any time by replying STOP to any SMS we send from that program. After a STOP request, we (and our providers) may send a final confirmation message and will then stop sending further SMS messages to that number from the relevant program, unless the recipient later re‑enrolls.

Recipients can reply HELP to receive a message with basic information about the SMS program and how to contact support, including how to opt out.

You agree not to attempt to override, disable, or bypass STOP or HELP handling.

5.5 Third‑party providers and carriers

We use third‑party service providers and telecommunications carriers to send and deliver SMS messages. Delivery, timing, and availability of SMS messages may be affected by factors beyond our control (such as network coverage, congestion, and device settings). Neither we nor the carriers guarantee the delivery of SMS messages and are not liable for delays, failures, or mis‑deliveries.

5.6 No emergency use

The Service, including any SMS functionality, is not a replacement for emergency services. You must not rely on NoSlipLeads to contact emergency services or to manage situations in which delays could cause harm to people or property.

6. Fees and payment

If you subscribe to a paid plan:

You agree to pay the fees shown at the time of order or as otherwise agreed in writing.
Fees may be billed monthly, annually, or based on usage (for example, message volume), as described in your plan.
Unless stated otherwise, fees are exclusive of applicable taxes, which you are responsible for paying.
We may suspend or limit access to the Service if invoices are not paid on time.

We may change prices and billing terms in the future. If we do so, we will provide you with reasonable prior notice. Changes will apply from your next billing period unless you cancel your subscription before the change takes effect.

7. Intellectual property

The Service, including all software, design, text, graphics, logos, and trademarks, is owned by Durasius s. r. o. or its licensors and is protected by intellectual property laws.

We grant you a limited, non‑exclusive, non‑transferable licence to use the Service for your internal business purposes, in accordance with these Terms. You may not:

copy, modify, distribute, sell, or lease any part of the Service,
reverse engineer or attempt to extract the source code, except as permitted by law,
remove or alter any proprietary notices,
use our name, logos, or trademarks without our prior written permission.

8. Confidentiality

If we share non‑public information with you (such as technical, commercial, or security‑related information), you must keep it confidential and use it only for the purpose of using the Service. This obligation does not apply to information that is publicly available through no fault of yours, lawfully received from a third party, or independently developed by you without reference to our confidential information.

9. Privacy

Our handling of personal data is set out in our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that we will collect and use personal data as described in the Privacy Policy.

10. Warranties and disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we:

do not guarantee that the Service will be uninterrupted, secure, or error‑free, and
disclaim all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

You are responsible for determining whether the Service meets your needs and for how you act based on information from the Service.

11. Limitation of liability

To the fullest extent permitted by law:

We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service or these Terms.
Our total aggregate liability arising from or relating to the Service or these Terms will not exceed the amounts you have paid to us for the Service in the three (3) months preceding the claim.

These limitations apply regardless of the legal theory and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, so these limits may not fully apply to you.

12. Indemnity

You agree to indemnify and hold harmless Durasius s. r. o. and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

your use of the Service,
your breach of these Terms,
any content or data you send, receive, or store through the Service, including SMS messages to your own customers or staff.

13. Term and termination

These Terms take effect when you first use the Service and continue until terminated.

We may suspend or terminate your access to the Service (in whole or in part) if:

you materially breach these Terms and do not remedy the breach within a reasonable period after we notify you, or
we reasonably believe that your use of the Service poses a security risk, violates law, or could harm others.

You may stop using the Service at any time. If you have a paid subscription, you may cancel it according to the terms of your plan.

Upon termination, your right to use the Service ends. We may retain and use data as described in our Privacy Policy and as required by law.

14. Changes to the Service and these Terms

We may modify or discontinue all or part of the Service at any time. We may also update these Terms from time to time. When we make material changes, we will provide reasonable notice (for example, via email, SMS, or an in‑product notice). The updated Terms will be effective when posted unless otherwise stated.

If you continue using the Service after the updated Terms take effect, you will be deemed to have accepted them. If you do not agree to the changes, you must stop using the Service.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Slovak Republic, without regard to its conflict‑of‑laws rules.

Any disputes arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the courts of the Slovak Republic, unless applicable law requires a different forum.

16. Contact

If you have any questions about these Terms or the Service, please contact our (Durasius s. r. o.) legal department at: legal@durasius.com(email)