Privacy Policy

Last updated: May 2, 2026

This Privacy Policy explains how we collect, use, and protect personal data when you use the NoSlipLeads service and visit noslipleads.com (the “Service”).

NoSlipLeads is a service operated by:

Durasius s. r. o.
Bajkalská 18831/45G
821 05 Bratislava - mestská časť Ružinov
Slovak Republic
Business ID (IČO): 56575335
Tax ID (DIČ): 2122349889
VAT ID (IČ DPH): SK2122349889
Registered: Commercial Register of the Slovak Republic maintained by the Municipal Court Bratislava III, Section: Sro, File No. 182228/B
Email: legal@durasius.com(email)

Durasius s. r. o. is the controller of your personal data in connection with NoSlipLeads.

1. Who this Policy applies to

This Policy applies to:

• Business customers who sign up for, or are onboarded into, NoSlipLeads (for example, home‑service or trade companies).
• Authorised users of those businesses (for example, staff members who receive SMS alerts or access dashboards).
• Visitors to noslipleads.com who view our website, contact us, or otherwise interact with us.

NoSlipLeads is a B2B service and is not intended for individual consumers or children.

2. Personal data we collect

The data we collect depends on how you interact with us, but may include:

2.1 Account and business information

• Business name, industry, address, and contact details.
• Name, job title, and contact details of authorised users (such as email address and mobile phone number).

2.2 Service and usage data

• Configuration of your NoSlipLeads account (e.g., callback window, tracking numbers, locations).
• Logs of incoming calls and leads (caller number, timestamps, call status, and basic metadata).
• SMS message content and metadata (message body, sender and recipient numbers, timestamps, delivery status, and routing information).
• Activity logs within the Service (e.g., actions taken on leads, changes to settings).

2.3 Website and device data

• IP address, browser type and version, device identifiers, operating system.
• Pages visited, time spent on pages, and interactions with our website.
• Cookies and similar technologies (described in Section 7).

2.4 Support communications

• Content of emails and other messages you send to us.
• Notes related to your requests and our responses.

We do not intentionally collect special categories of personal data (such as health or political data), and we ask customers not to include such data in SMS or notes.

3. How we collect data

We collect personal data:

• Directly from you when you create an account, configure the Service, provide phone numbers for alerts, or contact us.
• Automatically when you use the Service (for example, through logs, cookies, and similar technologies).
• From third parties such as telecom carriers and SMS delivery providers (for example, delivery reports and routing information).
• From publicly available sources or business databases, where appropriate, to verify your business details for compliance with telecom and A2P 10DLC requirements.

4. How we use personal data

We use personal data for the following purposes:

4.1 Providing and operating the Service

• Setting up and managing your NoSlipLeads account.
• Detecting missed calls and leads and delivering alerts to authorised recipients.
• Sending SMS notifications about missed calls, lead replies, open leads, and performance summaries.
• Providing dashboards, reports, and related features.

4.2 Customer support and communication

• Responding to your questions and support requests.
• Sending important service messages, such as updates, incidents, security alerts, and changes to this Policy or our Terms.

4.3 Improvement, analytics, and security

• Monitoring usage to maintain and improve reliability, speed, and usability.
• Debugging and troubleshooting issues.
• Detecting, preventing, and responding to abuse, fraud, and security incidents.
• Developing and testing new features and improvements.

4.4 Legal and regulatory compliance

• Complying with telecom, A2P 10DLC, and other regulatory requirements, including record‑keeping regarding consent and opt‑out.
• Enforcing our Terms & Conditions and protecting our rights or the rights of others.
• Responding to lawful requests from public authorities, where required.

5. Legal bases for processing (where applicable)

Where laws such as the GDPR apply, we rely on the following legal bases:

• Performance of a contract: processing necessary to provide the Service to you or your organisation.
• Legitimate interests: processing necessary for our legitimate business interests, such as improving the Service, securing systems, and preventing misuse, where these interests are not overridden by your rights.
• Consent: where you choose to enable SMS alerts to your own phone or where we rely on your explicit consent for a particular purpose. You may withdraw consent at any time.
• Legal obligations: processing necessary to comply with our legal duties (for example, record‑keeping and responding to lawful requests).

6. SMS communications

As part of NoSlipLeads, we provide SMS alerts to business customers and their authorised users.

6.1 Types of SMS messages

SMS messages may include:

• Missed‑call and new‑lead alerts.
• Lead reply notifications and reminders.
• Open‑lead lists and periodic summaries (e.g., monthly recaps).
• Setup confirmations and operational/account‑related notices.

These SMS messages are operational and support‑focused, not marketing or promotional.

6.2 Data processed for SMS

When you enable SMS alerts, we process:

• the mobile numbers you provide,
• SMS message content sent to or from those numbers,
• message metadata such as timestamps, routing, and delivery status.

We use this data to deliver and troubleshoot SMS alerts, improve performance, and comply with carrier and regulatory requirements. We do not sell SMS data or use it for third‑party advertising.

6.3 Opt‑out (STOP) and HELP

Recipients can stop receiving SMS messages at any time by replying STOP to any message we send. After a STOP request, we (and our providers) may send a final confirmation message and then will not send further SMS messages to that number from the relevant program, unless the recipient re‑enrolls.

Recipients can reply HELP to receive a message with basic information about the program and how to contact us, including how to manage SMS preferences.

7. Cookies and similar technologies

We may use cookies, web beacons, and similar technologies on noslipleads.com to:

• remember your settings and preferences,
• understand how visitors use our website,
• improve our content and marketing.

Where required by law, we will request your consent for non‑essential cookies. You can usually manage cookies through your browser settings, but disabling some cookies may affect site functionality.

8. How we share personal data

We may share personal data with:

• Service providers that process data on our behalf, such as cloud hosting providers, SMS aggregators, analytics providers, and support tools. These providers are contractually required to protect your data and use it only according to our instructions.
• Telecommunications carriers and messaging partners to route and deliver SMS messages.
• Professional advisers (lawyers, accountants, auditors) where reasonably necessary.
• Authorities or other third parties when required by law, to protect our rights, or to respond to legal processes.

We do not sell your personal data or share it with third parties for their own marketing purposes.

9. International transfers

Our Service and infrastructure may be provided using resources located outside your country. Where we transfer personal data internationally, we will take appropriate measures to protect it, such as using standard contractual clauses or relying on adequacy decisions where available.

10. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including:

• for the duration of your or your organisation’s use of the Service, and
• for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce agreements.

We may anonymise or aggregate data so that it no longer identifies you and retain it for analytics and service improvement.

11. Your rights

Depending on your location and applicable law, you may have rights regarding your personal data, including:

• the right to access the personal data we hold about you,
• the right to request correction of inaccurate or incomplete data,
• the right to request deletion of your data in certain circumstances,
• the right to restrict or object to certain processing,
• the right to data portability,
• the right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us at legal@durasius.com(email). We may ask you to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first so we can attempt to resolve your concerns.

12. Children

The Service is intended for business users and is not directed at children. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have collected such data, please contact us so that we can delete it.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via email, SMS, or within the Service.

Your continued use of NoSlipLeads after changes are posted means you accept the updated Policy.

14. Contact us

If you have questions about this Privacy Policy or our data practices, please contact our (Durasius s. r. o.) legal department at: legal@durasius.com(email)